Shipping policy
This policy applies to orders from The OUTBACK Shop, operated by Australian Pool Distributors Pty Ltd.
Where we deliver
We deliver spare parts and accessories Australia-wide. Pools, pool packages, tubs and large equipment are delivered to Southern Queensland, NSW, VIC and SA. For WA, North Queensland, NT and Tasmania, please contact us before ordering so we can work out the best option.
Shipping costs
Shipping is calculated at checkout from your delivery address, and the full cost is shown before you pay.
For pools and large items, the delivery fee includes up to two crew to help with placement and up to 30 km travel from the Melbourne, Sydney or Brisbane CBD. Travel surcharges may apply to other areas, including remote and rural areas. We'll confirm any surcharge with you before your order is finalised.
How long it takes
- In-stock parts and accessories: we dispatch as soon as we can and send tracking details when your order ships.
- Pools and made-to-order items: typically 10-12 weeks, and longer in peak season. For clearance stock pools, contact us for the delivery timeframe.
If there's a delay, we'll let you know as soon as possible and give you a new delivery date.
Site access
For pools and large items, you need a clear access path at least 1 metre wide. Some sites need a crane, which is organised and paid for by you unless we agree otherwise in writing. Please tell us about any access issues when you order.
Damaged or missing items
Please check your order when it arrives. If anything is damaged or missing, contact us as soon as possible with photos and your order number. Damage in transit is our responsibility, and this doesn't affect your rights under the Australian Consumer Law.